Pacific Medical Systems scaling operations and enhancing customer experience to set the standard for the medical device distribution industry with Oracle NetSuite and ONE Pacific.
As the pioneer in introducing AED devices to Hong Kong, Pacific Medical Systems (PMS) has achieved double-digit annual growth over the past two decades. Through continuous innovation, PMS has established itself as a leader in the medical device distribution industry, proudly representing more than 30 renowned global brands across the Asia Pacific region.
Despite this impressive growth, PMS encountered several operational challenges while scaling. Managing an extensive and up-to-date distributor catalog became increasingly complex, necessitating efficient inventory control and quality assurance for bulk medical products and maintenance parts.
Additionally, integrating data across multiple departments revealed inefficiencies in manual processes, leading to discrepancies and reduced productivity. Complying with stringent industry standards like ISO 13485 and meeting procurement requirements set by authorities further complicated their expansion. These challenges highlighted the need for a robust, scalable solution, prompting PMS to collaborate with ONE Pacific to implement Oracle NetSuite.
Key NetSuite Benefits
- Data-driven decision making
- Operation efficiency
- Inventory traceability and compliance
- Various business models on a single SaaS ERP platform
